Privacy Policy

Version 2026-09-26

How LEELA collects, uses, keeps and deletes information, including WhatsApp messages. LEELA is a service of SQUALAS Solutions Private Limited.

Information collected

Merchant registration collects your name, business name, email, mobile number and required policy acceptance. Passwords and verification challenges are stored as hashes; raw credentials are not included in audit records.

Why it is used

Account details support ownership verification, tenant provisioning, authentication, billing, transactional notices, support and abuse prevention. Tenant business data supports the commerce functions you use.

Providers and access

Configured email and phone providers receive the information necessary to deliver verification and service communications. Payment, shipping, storage and other integrations process information necessary for their functions. Access is governed by merchant roles and tenant boundaries.

Retention and control

Completed signup evidence is retained for account integrity and prevention of repeated trials. Pending verification expires. Existing compliance tools support data export and account closure, subject to applicable retention requirements and the deployment's policy.

Consent and browser storage

Required Terms and Privacy acceptance is separate from marketing consent. Merchant access tokens use the existing browser session storage. Signup keeps an opaque retry key in session storage, never your password or verification codes.

Questions

Contact your deployment operator for privacy requests and details of your deployment's data controller, hosting region, subprocessors and retention schedule.

WhatsApp messaging data

Shops use LEELA to talk to their customers on WhatsApp through Meta's WhatsApp Business Platform. When you message a shop's WhatsApp number connected to LEELA, LEELA stores, for that shop: your WhatsApp number and profile name; the messages, photos, voice notes and files you send and the shop's replies; the items, carts, orders and delivery address you share in the chat; delivery and read status of the messages; and whether you agreed to or stopped receiving messages from the shop.

How WhatsApp data is used

Only to run the conversation and the order for the shop you chatted with: answering you, building your cart and order, payment and delivery updates, and the reminders you agreed to. Each shop sees only its own customers. LEELA does not sell your data and does not use your messages for advertising. Messages travel through Meta, whose own terms and privacy policy apply to WhatsApp.

How long WhatsApp data is kept

The technical copy of each incoming WhatsApp event is cleared of its message content after it has been processed, and the records used to stop duplicate messages are deleted after 30 days. Your conversation and order history with a shop is kept while that shop uses LEELA, so the shop can serve you and handle returns, and is deleted when the shop's LEELA account is deleted. Order and invoice records that the law requires a business to keep are kept for as long as the law requires.

Deleting your WhatsApp data

You can ask for your WhatsApp messages and the details LEELA holds about you to be deleted at any time: see the Data Deletion page (/data-deletion) or write to support@leela360.com. You can also send STOP to the shop's WhatsApp number to stop receiving messages.